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Policies and Procedures

Centre Operations Manual

The FutureQuals Centre Operations Manual is a key reference tool for approved centres and contains all the essential information you need to work with us. It also provides an insight into how we work with prospective and new centres.

The Manual includes our Centre Contact which is at the heart of our relationship with our centres and outlines how we work together and what is expected of both FutureQuals and our customers. It is important that centres and prospective centres understand this contract because once approved, centres are required to comply with it.

For support and further information, please contact:

Customer Service

FutureQuals aims to constantly monitor the levels of service we provide. Information about our services and the cost of those services is freely available. Feedback is encouraged and welcomed on the quality and content of all areas of service we provide.

It is our goal to ensure you get the best possible service. However, we acknowledge that we don't always get things right. If this happens, we need to know about your complaints, so that we can put things right.
If you want to make a complaint, FutureQuals has a Complaints Policy which will inform you of the process you need to follow.

If, after having read this policy, you want to speak to someone about complaints, you can contact our Customer Support Team at

How do I appeal?

If you want to appeal a result or a particular decision we’ve made, FutureQuals has an appeals policy which covers enquiries about results, assessment and approval decisions.

If, after having read this policy, you want to speak to someone about appeals, you can contact our Customer Support Team at


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